Posts Tagged

reamaze

Customer support can be an incredibly tricky thing to get right. You need to be quick enough to respond to your customers – or potential customers – while being efficient enough that providing support doesn’t bankrupt your business. Just keeping up with all the emails, and keeping everyone’s issues straight, is enough to make it difficult.

However, users don’t just send you feedback by email anymore. Your feedback is bound to be coming in from email, Twitter, Facebook, and that is the confusing part. Messages are coming in from a variety of sources and you need to check each one individually — an arduous task for the majority of us.

Reamaze is an app which aims to re-invent tech support and help you on your way. This is a new customer support platform which collects everything which has been sent to your site – no matter how it’s been sent. It processes this data and shows it to you in one easy-to-understand format. Let’s take a look.

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