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Customer support is a core part of business, and good customer support can be a fundamental way to keep customers loyal. Take a company like Apple, for instance. Their customer service is chiefly thought of to be top notch, and for many, that alone can justify higher prices and keep customers returning to buy more. Technical support usually has never really had a good image, to the point that it’s mocked on national TV and being a frustration to many.

Of course, you don’t want that image reflected in your own business. With so many companies doing tech support wrong, doing it right can be a big selling point for your company and can make you stand apart from your competitors. It might be time to find a good customer support system, and Ticksy might just be that. Ticksy is a bloat-free customer support managed that even features integration without our very own Envato marketplaces. Even the smallest personal business needs to handle customer support, so lets take a look and see how Ticksy fits the bill.


Over the past couple months, we’ve started a new Ask the Editor series across the AppStorm sites. As you may have heard, I’m the new editor of Web.AppStorm, and am excited to get to answer some of the questions you have sent in over the past several weeks.

In today’s edition of Ask the Editor, we’ll see how you can read your Twitter, Facebook, RSS, and more together, tips for getting started building webapps, and ways to get inspiration. Additionally, we’ve got a special section with tips from our Twitter followers on managing multiple Gmail accounts. If you’ve got another pressing question about webapps, feel free to send in your own question at the end of this post! (more…)

It’s time for another “Ask the Editor” post today. Thanks to everyone who sent in their questions; keep sending them in (via form at the end). It’s great getting the opportunity to help out with your web-related queries.

Some of the topics covered this week include protecting the data you store in web apps from potential loss by either app developer mistakes or closure of the app, task management apps and how to retain users for developers.

Read on for plenty of handy web knowledge; hopefully you’ll find most of it useful for your own situation as well!


We’re kicking off another new post series today, called “Ask the Editor”. This is a great way for you to ask questions about Web software (or related hardware) and AppStorm and I will share my responses. Whether you’re dying to know where you should store your photos, are seeking the best of the best apps, or you want to know how to accomplish something with a web app, I’m here to help!

I’ve had some great questions submitted this week, so read on to find out what my responses are (and how you can submit your own questions for the next article!)


We’re going to be kicking off a new series next week, called “Ask the Editor”. This will run a few times each month, and give you a chance to submit questions to be answered by our editorial team (and a few expert writers, if we need some assistance!)

Whether you have a question related to web apps, browsers, or Web.AppStorm in general, I’d really love to hear it! I’ll do my best to answer a series of diverse questions that will be interesting for everyone.

Without further ado, here’s a quick form to submit your question for next week’s post. Hopefully you’ll be seeing my response up on AppStorm soon. Thanks for contributing!