Providing great customer service can make all the difference in creating a brand that people trust. There are plenty of examples of great customer service out there, from the supermarket who took advice about their bread from a three-year-old, to the LEGO employee who delighted a seven-year-old boy who lost a minifigure by writing a cool personalized letter.
As a company, your support system is the first step to delighting your customers, or at the very least, solving problems they have with your products. If you’ve ever tried using plain old email for customer support, you’ll know how quickly it can get out of control. A far better solution is to use one of the many support and help desk apps around. That’s why we’ve compiled a list of ten customer support apps to browse and consider:
When working in a team, what tools do you need? You want a task management solution to keep track of what’s to be done, what’s being done and what’s been done. Of course, you also need a project management space to keep track of the broader goals and teams. And some sort of system to analyse all of this. A calendar would be nice to group all of those important dates in one place. How about a section to share important notes? Obviously, you’ll need a cloud storage account to put important files in, which everyone can access, and some data encryption to keep it safe. Plus, if you have all these things, it just makes sense to chat with your colleagues easily.
Meet Strikebase, your one-stop solution for all your team management needs. And for some reason, it’s eerily similar in design to Facebook. There’s the left sidebar that expands upon scrollover, and even that top bar with notifications and search — both in a colour that seems like an FB-ripoff.
Getting stuff done — that is, getting ALL your stuff done, and on time — is something we all struggle with, even with the bevy of productivity tools available to us on web and mobile platforms. And sometimes, having a long list of things to do seems more like a hurdle than a solution — which is perhaps why Brussels-based designer-developer Vincenzo Ruggiero decided to build an app that focuses on helping you clear your task list rather than fill it up, and it’s called Postpone.
Postpone is a new to-do list app that lets you schedule tasks for when you actually need to do them, instead of creating long lists that become impossible to tackle. Sporting a clean interface, a simple workflow and some neat collaboration features, Postpone is suitable for users who are new to productivity tools as well as those looking for a new way to wrangle their to-dos – but just how helpful is this app when it comes to actually getting things done? Let’s take a closer look and find out.
Most of us have a lot we need to do each day. We need a way to record everything that needs to be done, and be reminded with our tasks are due. In the past, people would have used a diary or a notepad, but nowadays we need something more sophisticated to keep up with our bustling lives.
For a while now, I have been looking for the best app for this, and while there’s many nice ones, I never could find the perfect app for me. That is, until a few weeks ago I discovered Cloudship, an app which looked as good as it performed — for me this was the perfect application.
Two weeks on and I’m using Cloudship everyday to manage and organize my everyday life. Read on to find out where Cloudship can fit into your everyday life.
Web apps can be confusing, but with so many of them out there, there’s bound to either be one that’ll fit your needs, or a way to make your favorite ones work better. Last week, we asked for your questions about web apps, and we’ve gotten two great questions so far.
Our reader Melissa asked if we knew of a “to-do list app that offers a nice clean interface, is fast and easy to use, allows for shared tasks, and has an iPhone app that syncs.” She’s already found Flow to be nice but pricey, Wunderlist to be a lot slower in entering tasks and syncing, and Todoist to be great but has no task sharing.
Then, our reader Jussie finds YouTube to be a bit messy for managing video channel subscriptions, and wanted a nicer web app to manage video subscriptions.
Keep reading after the break for our ideas for each of these problems! (more…)
Got a goal? The chances are that you have an aim in mind, whether it is visiting the gym three times a week, consuming fewer calories each day or writing a certain number of words before nightfall. Keeping to these goals can be tricky unless you have a little helping hand.
Some people can rely on self-discipline, but most of us need some encouragement to stay on the right track. Beeminder serves a great dual purpose, making possible to not only track the things you are doing to meet you goal, but also motivates you to do so.
If you’re a frequent Evernote user, then you’ll know that it’s not really big on notification features. In fact, making To-Do’s and lists in Evernote is easy – but the hard part is getting them done. Often times, you need to open the app once or twice a day just to be reminded of things you need to do.
With a web app like Evernotify, you can now receive e-mail notifications of tasks you have saved in Evernote. Here’s how:
In today’s world of multiple devices and cloud computing, keeping all your gadgets in constant sync is just about the most important must. During the past couple of years, we have seen a whole range of services spring up to help you to keep your documents and contacts synced across all your devices. It started with Dropbox and other sync services, and now the larger technology companies such as Apple and Microsoft have caught onto the trend.
With platform developers making sync systems, your choice of sync service depends, naturally, on what devices you have. I am a Mac and iOS user, so I naturally use iCloud, as it integrates with iOS so well and works fairly effortlessly (most of the time, anyway). However, there aren’t many cloud services that have addressed the problem of multiple devices. iCloud will only work on iOS devices (you can run some aspects of iCloud off other devices, however the experience will be severly diminished), and even Google’s web services work best on Android devices (just check Android’s Gmail integration).
This was the idea behind Fruux which we’re going to take a look at now in this review. Think of it as Dropbox for your contacts, calendars and tasks, but one that works on a much wider range of devices. Let’s take a look now.
Have you ever noticed that it seems that your work can easily fill your whole day, and weekend, and then some? You’re not along. Parkinson’s law, “Work expands so as to fill the time available for its completion“, unfortunately seems to be all too true. And when you’re jumping around between dozens of tasks without enough time to complete any of them fully, you’ll end up feeling like you never really get anything done.
Taskk is a brand new app that tries to help you be more productive by letting you focus on what you actually have time to accomplish and finish in your schedule. It’s a simple app, but if it can actually help you be more productive, it’d be worth a try, right? Maybe that’s your problem: you need a bossy to-do list that tells you what to do, now.
Task and project management apps are a thing many of us use, either on a personal and collaborative level. There’s a ton of them available and I use quite a wide selection of them myself, both natively on desktop and mobile devices and online.
blossom.io is one such task manager that touts a clean, minimalist interface that makes project management a breeze. blossom organises tasks into subsets of cards to be quite literally dragged through a series of progressional steps that make for an easy and straightforward experience. (more…)