Customer feedback and market research are among the critical factors that determine the success of a brand. If you care for your customers or are a true believer in a democratic process before rolling out a new product/feature, polls and surveys are the right tools. Online surveys are by far the fastest and cheapest modes to collect information and feedback from users. If you’re looking for a more powerful way of analyzing your customers you could even try a SaaS solution like UserVoice, which pulls together all customer support issues and customer feedback in one nifty user engagement dashboard.
We’ve put together a list of online survey and polling apps for you to get a better understanding of your customer’s mindset. Do read on.
It really shouldn’t be that hard to make a form to get feedback online. You just need a way to ask some questions, let people choose from multiple choice options and perhaps add their own feedback, and then let you easily get the data for your own analysis. There’s a ton of tools: Google Spreadsheets, Wufoo, Polldaddy, and more.
Plenty of them are decently easy to use to make forms, but usually they’re confusing and frustrating for users wanting to give feedback. On a computer, they’ll take a ton of back-and-forth between the mouse and keyboard to get the form filled out, and on mobile devices they can be maddeningly difficult to get filled out on a touch screen without tapping the wrong button.
Typeform, a new tool for creating online forms, might just be what we’ve been waiting for. It’s still in beta, but is far more interesting than any other online form tool we’ve ever seen. Here’s why.
Want to find out what your audience thinks without adding another subscription service to your budget? There are dozens of survey apps available today, and many of them are simple to use and offer impressive features, templates, and more. However, it can be frustrating to have even more of your business’ data in another app instead of being an integral part of your main site.
If you’d like to run surveys directly from your own server or hosting account, Survd is a great new choice we’re going to look at today. It’s a self-hosted survey management system that makes it easy to create and run surveys and polls, then get the feedback in the format you want. You can install it in a few steps, and you won’t even need to setup a database for it. Let’s take a look at how Survd can make it easier and cheaper for your business to learn more about its audience.