Customer feedback and market research are among the critical factors that determine the success of a brand. If you care for your customers or are a true believer in a democratic process before rolling out a new product/feature, polls and surveys are the right tools. Online surveys are by far the fastest and cheapest modes to collect information and feedback from users. If you’re looking for a more powerful way of analyzing your customers you could even try a SaaS solution like UserVoice, which pulls together all customer support issues and customer feedback in one nifty user engagement dashboard.
We’ve put together a list of online survey and polling apps for you to get a better understanding of your customer’s mindset. Do read on.
It’s easy to assume your customers love your products and services, or your readers love your site, until you get an angry email telling you how terrible your stuff is. Getting your customers’ ongoing feedback would be far better, but most people simply won’t take the time to fill out a survey or write you an email unless something is really bugging them.
What if there was a way to get feedback quickly without bugging your customers? That’s exactly what Temper is designed for.
If you’ve had to get feedback on a product/service or learn about people’s needs/opinions, you’ll agree that web-based surveys are the easiest way to poll your audience – but do you get the most of your efforts? Many people ignore online surveys and a large number also rush through them in order to quickly qualify for any incentives that are offered for filling them out. Is there a way to optimize the survey exercise for marketers and researchers to get more participants and better-quality responses?
Eval.me believes it has found the answer, in people’s innate desire to do good. The app aims to help you build surveys easily and get more people to take them by offering a unique incentive – for every survey filled, the surveyor will donate US$1 to a charity selected by the respondent. The approach to getting a higher number of responses is certainly interesting, but does it really work? And how does the app stand up to the competition? Let’s build a survey or two and find out.
Online surveys are a drag. Usually, they’re just a series of questions on a drab-looking page that are no fun to answer, and they make you wish you hadn’t agreed to fill out the survey in the first place. That’s probably why market researchers, advertising firms, online stores, and corporations worry about completion rates – if a participant doesn’t finish a survey, the data gathered is often of little or no use for their analysis. So what are your options? You can either spend a lot of time and money building a well-designed survey from scratch, or you can try PopSurvey.
PopSurvey helps you create beautiful surveys that people will want to complete. The app makes it easy to build surveys, analyze results and promote your surveys. It’s currently available with a number of plans to suit your needs, including a free one and is great for getting started with conducting surveys. But will PopSurvey meet your requirements? Let’s test-drive it to find out.