Consumer support can be messy, and it can make or break an organization. With this in mind, developers have covered the web with countless help desk solutions, each promising to be different from the other. But in reality most of them were mere copycats, offering basically the same features with little variation beyond their stylesheet.
Freshdesk does an excellent job at bringing something new to the world of customer support, and has received critical acclaim across the board. Here at Web.AppStorm, they have bagged a prestigious score of 9 out of 10, and we loved their simple approach to Customer service.
Today we are going to talk with Kiran Darisi, Co-founder of Freshdesk. Keep reading to find out the story behind Freshdesk, how it was developed, and what’s in store for the future.
Last week on Web.Appstorm we looked at Typeform, an app for creating forms. Forms are key to great user communication about everything from how your site should be structured to where you should be focusing your work. Typeform has completely reinvented the way online forms work, making the process of filling in forms fun.
David Okuniev is the product leader at Typeform, and has kindly given his time to talk to us. In this interview, David discusses the origins of Typeform as well as looking at what the future may hold for their team. Read on to see our conversation and learn how Typeform really came to be what it is today. Also, we’ve got some Typeform invites, so if you’d like to get one, keep reading to see how you can be one of the first to try it out.
When it comes to online collaboration, it can either be a nightmare or a walk in the park. However, one of the main factors in deciding which way the collaborative experience can go is whether or not you have the right tool to ensure it. For decades, people have used email as a primary means of contact with others online so it can be only natural for people to opt for this first but for people that want a bit more than just what email has to offer, there is a handy little app named HushFlow.
Though the app’s currently in beta phase, we’ve managed to get an interview with Peter Sandtner, one of the main developers working on the project. Read on to find out more and read the interview!
Productivity apps are aplenty on the web, and sometimes, I feel that web has only project management apps. Most of these apps are shameless rip-offs from the industry giants. In an ocean full of these copycats, it’s really difficult to take your idea forward and be successful.
TeamGantt does an excellent job at best, and has received critical acclaim all across. Here at Web.AppStorm, they have bagged a prestigious score of 9 out of 10, and we loved their simple approach to Gantt charts.
Today, we’ve had the opportunity to interview Nathan Gilmore, co-Founder of TeamGantt. Keep reading to find out the story behind TeamGannt, how it was developed, and what’s in store for the future. (more…)
At the end of last month, we had a look at Fruux (under the tagline iCloud for Everyone) which is a great and easy way to keep your contacts and calendars in sync across all your devices no matter which platform you are running. fruux was awarded a very prestigious 9 out of 10 score here on Web.AppStorm and we loved its simplicity, range of features and its extremely low (i.e. free) price tag.
Today, we have an interview with Dominik Tobschall and Evert Pot, the cofounders of fruux, and their team. Keep reading to learn about the idea behind the product, how it was developed and what they have got in store for the future!
The very first review that I wrote for Web.AppStorm was of Spool, an up-and-coming service now in public beta that allows you to save articles, videos, photo galleries, and just about anything else, so you can look at them when you have the time to properly enjoy it. I was very happy with Spool, and was lucky enough to get to speak to one of the founders, Avichal Garg.
Avichal spoke to me about how Spool got started, how excellent the Spool team is, and using the product that he and his team have created. Keep reading to see our conversation and learn more about the work that goes into one of our favorite new web apps.
Google+ may have gotten all of the publicity this past month, but for most of us, Twitter has continued to be the social network we check most. That’s good news for the Twitter team, which just raised another mammoth amount of funding, but it’s also good for the hundreds of other teams working on products that rely on the Twitter ecosystem.
Today we’ve got an exclusive interview with the guys behind Buffer, a popular tool to schedule your Tweets for the time they’ll be most effective. Keep reading to hear their thoughts on web app development, the Twitter ecosystem, and their new HQ-in-progress in San Francisco.
This week we featured a new cooking site, Gojee, that takes a unique approach to helping you find great meals to make. You can find the foods that you can cook with the ingredients you already have. The only problem is, the pictures look so good you’ll wish you could just hit print and get your meal immediately.
We’ve gotten to do an interview with the Gojee team as well. They’re an interesting team that wants to make sure the world can eat better, easier. After the break, you’ll hear about their favorite hot drink, why they love cooking, and the tornado that attacks their workplace daily.
I’m excited to present an interview today with Maciej Ceglowski, the developer behind Pinboard.in. Pinboard is an increasingly popular bookmarking service, taking up where Delicious left off. It’s a for-pay app with a unique pricing structure, as well as a subscription link archival service.
I first reviewed Pinboard last December after it seemed that Delicious was being shut down. Since then, it’s become one of the web apps I rely on the most, and we’ve included it in a number of recent roundups. I store all of my new bookmarks in it, but then it also automatically imports my Instapaper and Twitter favorites, and saves an archive of all my Tweets. It’s this seemless integration that has made Pinboard an irreplaceable part of my workflow.
After the break, Marciej shares with us some of his development tools, thoughts on design, and some unique Pinboard features.
Sometimes it seems that it’s easier to create an awesome product than it is to efficiently support your customers. Your customers issues can range from simple issues to major problems that your whole team will need to resolve. If you simply rely on a forum or a default inbox, it’s easy to overlook issues and fail to get back with your customers.
Recently, Zach wrote up a detailed review of one of the newer support tools online that’s designed to solve this problem: Help Scout. Help Scout is a support web app that’s built entirely around email, making it incredibly easy to manage your tickets from your favorite email app or their beautifully designed web app.
Today, we’re excited to share an with you our exclusive interview with the Help Scout team. They’ve shared with us their passion for support and email, their favorite apps, and the things that motivate their team. After the break, we have a dozen questions with their thoughtful answers about their company and the market in general.