Posts Tagged

Helpouts
Google Helpouts: An Unwanted Human Touch?

Video calling is definitely the next step in communication, but for business, it’s a step too far. Or, at least in some instances. When I’m at home, the last thing I want is a complete stranger having a live video stream of my living room. Google see things differently and want to bring yoga lessons, home improvement advice and customer service right to your laptop with their new web app.

Its name? ‘Helpouts from Google‘.

The idea seems so revolutionary to Google that they think the service could rival ‘How To’ videos on YouTube or text based guides. Unfortunately, their shiny new offering has some fundamental flaws that could be off setting to many users. Lets take a look.

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