Posts Tagged

help desk

There are many help desk apps and software suites available, including Zendesk, HappyFox, and more. Desk.com is a support app owned by leading CRM solution, Salesforce.com and is designed to help you efficiently assist and interact with your customers.

Let’s take a look at Desk.com and see what it has to offer and how it compares to other options. (more…)

Zendesk is one of the most popular support web apps. Its designed to help you assist your customers with their requests and problems. With native apps for most mobile platforms, as well as a high quality web app, it’s no surprise that Zendesk is used by so many companies across the web.

Zendesk markets itself as having an innovative, unique approach that surpasses competing help desk apps, so you can better help your customers. Let’s see how easy Zendesk is to use and whether can help support your customers easier.
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Providing great customer service can make all the difference in creating a brand that people trust. In a recent example of great customer service, online shoe retailer Zappos paid out $1.6m to customers for a mistake they made themselves. The move brought both great PR and an reaffirmed sense of loyalty and trust in the Zappos brand from their huge customer base. While we can all hope to avoid such a pricey bit of customer service, it’s important to recognize how vital it is to business. (more…)

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