Posts Tagged

freshdesk

Want to get ahead in business? Get an app! Today on Appstorm I’m going to highlight 25 fantastic web-based business applications. Some will help you manage a team, manage your finances or even manage your customers, and all of them will help you to improve your businesses efficiency. These apps all have a free version, or at least a very comprehensive free trial.

Lets dive in!

[Note] This article was originally published in December 2012. It was updated in October 2015 to include freemium apps for business.

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Consumer support can be messy, and it can make or break an organization. With this in mind, developers have covered the web with countless help desk solutions, each promising to be different from the other. But in reality most of them were mere copycats, offering basically the same features with little variation beyond their stylesheet.

Freshdesk does an excellent job at bringing something new to the world of customer support, and has received critical acclaim across the board. Here at Web.AppStorm, they have bagged a prestigious score of 9 out of 10, and we loved their simple approach to Customer service.

Today we are going to talk with Kiran Darisi, Co-founder of Freshdesk. Keep reading to find out the story behind Freshdesk, how it was developed, and what’s in store for the future.

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Consumer support can be messy. It can make or break an organization. Customers come running to you at the first sign of trouble. They’ll email you with complaints, and bug you with reminders. If you hope to run a successful business you’d need answer all their concerns, rather quickly, however trivial they’re, and make customers understand that you care. But as you grow, so does the number of emails you receive, and it gets incredibly difficult to keep track of all of them.

With this in mind developers have floated the web with several help desk solutions, each promising to be different from the other. But in reality most of them were mere copycats, wrapped up in a different style sheet. I was looking at a maze of apps, trying to choose the one that’d alleviate me of all this pain and I stumbled upon FreshDesk. Is it the answer to everything I need in a support system? Join me after the jump to find out.

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