Consumer support can be messy, and it can make or break an organization. With this in mind, developers have covered the web with countless help desk solutions, each promising to be different from the other. But in reality most of them were mere copycats, offering basically the same features with little variation beyond their stylesheet.
Freshdesk does an excellent job at bringing something new to the world of customer support, and has received critical acclaim across the board. Here at Web.AppStorm, they have bagged a prestigious score of 9 out of 10, and we loved their simple approach to Customer service.
Today we are going to talk with Kiran Darisi, Co-founder of Freshdesk. Keep reading to find out the story behind Freshdesk, how it was developed, and what’s in store for the future.
Consumer support can be messy. It can make or break an organization. Customers come running to you at the first sign of trouble. They’ll email you with complaints, and bug you with reminders. If you hope to run a successful business you’d need answer all their concerns, rather quickly, however trivial they’re, and make customers understand that you care. But as you grow, so does the number of emails you receive, and it gets incredibly difficult to keep track of all of them.
With this in mind developers have floated the web with several help desk solutions, each promising to be different from the other. But in reality most of them were mere copycats, wrapped up in a different style sheet. I was looking at a maze of apps, trying to choose the one that’d alleviate me of all this pain and I stumbled upon FreshDesk. Is it the answer to everything I need in a support system? Join me after the jump to find out.