Customer feedback and market research are among the critical factors that determine the success of a brand. If you care for your customers or are a true believer in a democratic process before rolling out a new product/feature, polls and surveys are the right tools. Online surveys are by far the fastest and cheapest modes to collect information and feedback from users. If you’re looking for a more powerful way of analyzing your customers you could even try a SaaS solution like UserVoice, which pulls together all customer support issues and customer feedback in one nifty user engagement dashboard.
We’ve put together a list of online survey and polling apps for you to get a better understanding of your customer’s mindset. Do read on.
It’s easy to assume your customers love your products and services, or your readers love your site, until you get an angry email telling you how terrible your stuff is. Getting your customers’ ongoing feedback would be far better, but most people simply won’t take the time to fill out a survey or write you an email unless something is really bugging them.
What if there was a way to get feedback quickly without bugging your customers? That’s exactly what Temper is designed for.
If I could point out the most valuable asset on the internet these days, it would be honest feedback. That’s because people want to have their works evaluated, but the average user doesn’t want to review someone’s else project, especially at its early stages. When we want feedback, though, we usually want immediate results, and this void has created a market for quacks who say what you want to hear instead of how could you improve.
Often services that offer image display turn out as design showcases, regardless of their viability of comments. Hunie comes to change the game, as a place to host your designs and get honest feedback for a tiny price: your own critiques to other users sketches. It’s a pay it forward model that just might work.
Customer support can be an incredibly tricky thing to get right. You need to be quick enough to respond to your customers – or potential customers – while being efficient enough that providing support doesn’t bankrupt your business. Just keeping up with all the emails, and keeping everyone’s issues straight, is enough to make it difficult.
However, users don’t just send you feedback by email anymore. Your feedback is bound to be coming in from email, Twitter, Facebook, and that is the confusing part. Messages are coming in from a variety of sources and you need to check each one individually — an arduous task for the majority of us.
Reamaze is an app which aims to re-invent tech support and help you on your way. This is a new customer support platform which collects everything which has been sent to your site – no matter how it’s been sent. It processes this data and shows it to you in one easy-to-understand format. Let’s take a look.
Not long ago, I took an in-depth look at a new interesting website feedback app called UserReport. It came with everything a webmaster would need to effectively get feedback about their website to allow them to make important changes that benefit users and overall just ensure that users were satisfied with the website itself. Recently, its launched several new updates that make the app even more user-friendly and as such, I thought it’d be worth taking another look.
Read on to find out more about UserReport’s new and updated features!
Back in June last year, we took a look at Cage, a design collaboration tool that we awarded a full 10/10. Since then, big changes have been happening resulting in the all new Cage, a beta product and the subject of today’s review.
Cage is a collaboration tool that allows you share images of designs with others and then have them feedback on them. Or, that was the premise of the original Cage. Now, you can manage tasks, use Cage for video projects, have designs approved and more. (more…)
Every good website administrator wants their users to love their website as much as they do. It’s for this reason that a lot of site owners invest a fair bit of money into tools that do this job for them and get responses from the users on their experience using the website. These apps generally come with a limited variety of features and over-complicate certain aspects that should be a lot simpler.
UserReport is different. It’s free and offers a comprehensive range of features to get this job done. Read on to find out more about this exciting app!
So you’ve got a great idea for a new app. You pull out some napkins or open a drawing app on your phone, and sketch out some rough ideas. Your next hit app is already taking shape, and in your mind’s eye, you can see it running in action. You can see yourself looking over people’s shoulders at coffee shops and smiling, knowing they’re using your app. But first, you’ve got to make sure you’re not the only one thinking your design makes sense. And shuffling through random pictures or napkin drawings isn’t the best way for people to get a feel for how an app will work.
What you need is a simple way to turn your images into a clickable demo that feels like using a real app, without you needing to write a single line of code. Solidify is a new private release app from ZURB that makes this as easy as uploading your images, adding clickable areas, and sharing a link. Now, even snapshots of your napkin-drawn app ideas could become live demos!