Posts Tagged

customer support

Customer support can be an incredibly tricky thing to get right. You need to be quick enough to respond to your customers – or potential customers – while being efficient enough that providing support doesn’t bankrupt your business. Just keeping up with all the emails, and keeping everyone’s issues straight, is enough to make it difficult.

However, users don’t just send you feedback by email anymore. Your feedback is bound to be coming in from email, Twitter, Facebook, and that is the confusing part. Messages are coming in from a variety of sources and you need to check each one individually — an arduous task for the majority of us.

Reamaze is an app which aims to re-invent tech support and help you on your way. This is a new customer support platform which collects everything which has been sent to your site – no matter how it’s been sent. It processes this data and shows it to you in one easy-to-understand format. Let’s take a look.

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These days, businesses are just so competitive. They are driven by the motivation to match their competition feature by feature. So, there aren’t many distinguishing traits or USPs for products and services to stand apart. That is, except when it comes offering their customers exceptional support.

We are better off forking a bit more money for a brand that promises to treat us with respect when knocking their doors for help. Such decisions end up saving a lot of time and frustration of dealing with indifferent and rude support people. Sadly, this doesn’t work all the time and you might have to fight hard with a brand to get your issue resolved.

Fighting alone against a brand to get heard is an uphill task. But, the same is going to be a whole lot different if you fight alongside hundreds or thousands of people facing the same problem. That’s where PublikDemand comes in.
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Consumer support can be messy. It can make or break an organization. Customers come running to you at the first sign of trouble. They’ll email you with complaints, and bug you with reminders. If you hope to run a successful business you’d need answer all their concerns, rather quickly, however trivial they’re, and make customers understand that you care. But as you grow, so does the number of emails you receive, and it gets incredibly difficult to keep track of all of them.

With this in mind developers have floated the web with several help desk solutions, each promising to be different from the other. But in reality most of them were mere copycats, wrapped up in a different style sheet. I was looking at a maze of apps, trying to choose the one that’d alleviate me of all this pain and I stumbled upon FreshDesk. Is it the answer to everything I need in a support system? Join me after the jump to find out.

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There are many help desk apps and software suites available, including Zendesk, HappyFox, and more. Desk.com is a support app owned by leading CRM solution, Salesforce.com and is designed to help you efficiently assist and interact with your customers.

Let’s take a look at Desk.com and see what it has to offer and how it compares to other options. (more…)

Great customer support could be the difference between customers coming to your business or choosing a competitor. Everyone that is willingly paying their hard-earned cash wants to at least know that the business providing the service they require is at least willing to do their best to resolve any issues or queries they may have.

This is where SupportFu comes in. With other support apps, the user is immediately thrown into the confinements of using a ticket app when all they want to do is get a straightforward answer. SupportFu addresses this issue and provides an interface for support teams to communicate with their users without causing any inconvenience for them by making them leave their email.

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Zendesk is one of the most popular support web apps. Its designed to help you assist your customers with their requests and problems. With native apps for most mobile platforms, as well as a high quality web app, it’s no surprise that Zendesk is used by so many companies across the web.

Zendesk markets itself as having an innovative, unique approach that surpasses competing help desk apps, so you can better help your customers. Let’s see how easy Zendesk is to use and whether can help support your customers easier.
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Our sponsor this week is HelpOnClick, a web app that makes it easy to add live chat to your website. It’ll help you support your customers better and make your website more accessible to everyone.

It’s insanely easy to setup, and you’ll only have to copy-and-paste code to your site. You’ll be up and running with live chat on your site in less than 5 minutes. You’ll then be able to monitor your site’s traffic in real-time, and then will be ready to help your site visitors as soon as they have questions.

HelpOnClick helps you be even more efficient at answering customers’ questions by letting you see the questions they’re typing before they’re finished, so you’ll be able to answer questions faster than ever. It’ll also help you improve your site, by showing you how visitors reached your site through its built-in traffic monitoring.

Go Get It!

If you’re needing a better way to support your customers right from your site, give HelpOnClick a try. It’s a great way to offer real-time support over chat, so you’ll be able to answer your customers’ questions as quickly as possible. It starts at $19/month, but for a limited time, you can get $50 off your subscription by signing up with the coupon code 50DOLLARS. That’s enough reason to give it a try on your site this month!

Think you’ve got a great app? Sign up for a Weekly Sponsorship slot just like this one.

Customer support is far from the easiest job. If you create a product that’s successful at all, you’ll need to respond to your customers’ emails about your product. They’ll write with complaints and complements, feature ideas and bug reports, and you’ll need to keep on top of them and rapidly respond to make sure your customers know you’re actively supporting your product.

HappyFox is a nice web app designed to make supporting your customers simpler than ever. There’s tons of support web apps, each of them with their own take on how you should do support. Let’s take a look and see if HappyFox has the combination of features that your team needs to support your customers.

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Any business looking to ensure that they offer a good customer service to their consumers is going to want some way of providing help to their users online. In today’s competitive market, being the best is crucial and if your customers think that you’re going to do your best at making sure their issues are rectified, there’s no doubt you’ll probably get repeat business. There are plenty of high-quality support ticket apps out there, but these can often come with a matching price tag. Luckily, there are some free options, too.

The app I’ll be looking at today is Trellis Desk and it certainly fits within the free and high quality category. All you need is a web server to install it on with some basic requirements and you’re away!

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Quick Look posts are paid submissions offering only a brief overview of an app. Vote in the polls below if you think this app is worth an in-depth AppStorm review!

In this Quick Look, we’re highlighting Beetil Service Management. The developer describes Beetil Service Management as an app that simplifies IT Service Management. Any business, small or large, who wants to follow service management good practices & deliver better customer service will love Beetil.

Beetil is based on the best practices of the ITIL framework and makes service management easy. So easy that your staff will be using ITIL best practice without even knowing it.

Read on for more information and screenshots!

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