Posts Tagged
customer support
Our Cueburst giveaway is now closed, and we’ve sent out our gift subscriptions to our 5 lucky winners. Thanks for entering, and stay tuned for more great giveaways in the future!
Our season of giving continues, and we’ve got an exciting app to share with you today. Most of our web app giveaways are subscriptions for a certain length of time, but this time, we’ve got a self-hosted web app that you can run on your own servers or hosting account forever. Cueburst is sold on Envato’s CodeCanyon, but also has a brilliant companion site where you can learn more about it. Once you’ve got a copy of Cueburst, you can run it on your own servers and tweak it to your needs, so you’ve got the exact support setup you need for your company. It’s got tons of features, looks great, and just might be support web app you’ve been looking for.
We’re excited to have 5 copies of Cueburst to giveaway to our readers. To enter, just leave a comment telling us how you’ll put Cueburst to use, and you can get an extra entry by tweeting about the article and leaving a link to the tweet here.
Please Note: Envato staff or people who have written more than two articles or tutorials for AppStorm are ineligible to enter.
We’ll announce our winners after the contest is closed midnight Friday, December 30, 2011 CST. If you haven’t won anything in our Holiday 2011 Giveaways this year, perhaps this will be your chance!
When you’re doing business without completing much customer research beforehand, a lot of assumptions are made. These can sometimes be way off because you’re not really asking your customers what they think, instead relying on preconceptions that are sometimes wrong. This is where Customer Thermometer comes in.
This handy little app allows you to send out emails that allow your customers to provide feedback in a quick and easy way and rate your service based on a traffic light system that represents how satisfied they are with the service or just about anything else you’d like feedback on. Read on to find out more.
You’ve released a great new app or started the store you’ve always dreamed of, you’ve gotten covered in all the top sites, and you’ve got customers actually paying you money for your hard work. Congratulations! Now comes the hard part: supporting your customers.
No matter how nice your service or product is, your customers will need help with it. You’ll need to help them with everything from pre-sales questions to billing problems, from issues with your product to things you could have never thought of before.
The problem is, most customer support web apps are rather expensive, and can quickly eat into the meager amount your startup’s making. Plus, they’re often complicated and confusing to use, and don’t work exactly like you want.
WooThemes, the popular WordPress theme design firm, recently launched a brand new app theme, SupportPress. This advanced theme transforms a simple WordPress site into a full-fledged support system for your team. Does it have what your company needs? Let’s dive in and see.
For businesses that offer a service of any type, you need to interact with your customers. Whether they’re simply asking questions or filing complaints, a good tool and process helps you give your customers a good experience.
And web companies everywhere are recognizing that Tender is a leader in this area. Read on to learn more and for how to win a membership of your own to this great tool.
Quick Look
Get your app in front of thousands of interested users with a sponsored Quick Look post, including a poll for users to vote for an in-depth review!
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