Providing great customer service can make all the difference in creating a brand that people trust. There are plenty of examples of great customer service out there, from the supermarket who took advice about their bread from a three-year-old, to the LEGO employee who delighted a seven-year-old boy who lost a minifigure by writing a cool personalized letter.
As a company, your support system is the first step to delighting your customers, or at the very least, solving problems they have with your products. If you’ve ever tried using plain old email for customer support, you’ll know how quickly it can get out of control. A far better solution is to use one of the many support and help desk apps around. That’s why we’ve compiled a list of ten customer support apps to browse and consider:
Creating a personal website can wind up being more trouble than its worth. And as for maintaining one? Well, things can get expensive. Even a basic set-up of a simple blog is likely to lack luster in the design department.
You could use WordPress or Blogger as a free alternative, sure. But Storyboard.me offers something much more stylish, chic and powerful for telling the world who you are.
The company aim their service as individuals and small business who want to portray who they are and what their brand stands for. It’s already becoming a hit with artists and writers, but would it work for you? (more…)
As I have mentioned before in other posts, I love how the web has given us the opportunity to be able to work with people with no boundaries. Gone are the days of having to work in the same office with someone to get work done. With a variety of web apps that are out there for businesses, there is no reason why you cannot challenge the physical boundaries of having to work in the same space.
One of the tasks in just about any business is the approval of documents and getting feedback as well. For the longest time, if you were not working in the same space as someone else, you would usually email your document to them to get approval or feedback for it. They would then have to download it, open it, and then read it. After that they could make their comments on the document, but then they would have to email it back to you again. At the time, we thought that this solution was the easiest possible.
But, as the web has evolved, so has this process with the introduction of apps like ApproveForMe. It takes the pain of having to email documents to people to get their approval and feedback. I have been testing it out and it has come in very handy for me.
As I may have mentioned before, one of the great things about the web is the fact that it gives you the opportunity to connect with people from many different places. No longer do you and a coworker have to be in the same room, looking at the same screen in order to discuss a project. The web has made it so that distance knows no boundaries for two or more people to connect or work together. It still blows my mind that there are developers out there that create apps and they haven’t even met face to face. But yet, they are able to crank out amazing apps by being able to communicate and collaborate through the web.
One of those apps that can help people connect and work together is one called Kollaborate and it does exactly what the name says. It is a web tool to help people collaborate with each other in real time, so that they can work together. I had the chance to take it for a spin and I was intrigued by its possibilities.
Tablets are being used in all industries for a variety of well-deserved reasons, including in consumer-facing businesses which can utilise the interactivity that a tablet could provide to present information to customers. However, the expense of time, money and resources has always been set fairly high, perhaps high enough to push businesses away from the idea or to simply block them off from being able to even think about doing so.
Within education there is a big debate going on about whether or not it is a good idea to let students bring their own mobile device (BYOD) to school to use in the classroom. As an educator who has been given the opportunity to test pilot an iPod Touch adoption in our school district, I definitely have my own thoughts on this issue. I think, whether we like it or not, we have to prepare and encourage students to bring their own devices. But, no matter what side of the debate we land on, one thing is for sure, the web is going to be a powerful place for education. It is a space that if developers can conquer and create great products, they will do well in the education space.
Now, we can also debate for a very long time about the future of technology in education and the how the web will or will not play a part in that. But, for now, I think it is the way to go, especially for its low cost and its accessibility. For example, for the past few weeks, I have been playing around with Presefy, which is a web based application that you can use to share your presentations. I originally started using it to see if it could work in my classroom and as a way for others to use it as well.