10 Great Apps for Remote Access & Support

Among other things, remote access of a computer is primarily used for accessing files or to provide support and maintenance. Even the age of the cloud, it might be against the policy of your company to store and retrieve official documents from third party servers. Alternatively, decent remote access apps always transmit data over a heavily encrypted SSL connection.

The ever growing number of computers in homes and offices make it difficult for IT experts to visit the site to offer support. Remote tech support apps have become so sophisticated these days, unless there is a hardware issue valuable man hours of the network team can be saved. For those who are looking to implement remote access and support in their home or office, we have compiled a list of web apps after the fold.

LogMeIn

LogMeIn

LogMeIn

LogMeIn is probably the most popular among the remote access web apps and runs in almost every popular platform imaginable. The ease of use of the app is impeccable and has an ever growing number of features. They do have an annoying number of similarly featured products and solutions though. For those who are just looking for basic remote access and login, the free account is more than enough.

With the paid Pro account, you can send large files directly from desktop to desktop, copy files, control and hear music. Remote printing and Wake on LAN features are also available. Combined with LogMeIn Central, you can run diagnostics, set up in-depth monitoring including CPU usage & memory utilization and pull analytics.

Platforms Supported: Windows, Mac, iOS, Android.

Yuuguu

Yuuguu

Yuuguu

Wow! It took me couple of minutes to get the name and spelling of the app right. Despite their tricky name, Yuuguu is a multi tasking web app that handles web conferences, online meetings and remote access & collaboration. In Yuuguu, remote access happens via Web Share which also acts as a screen sharing app for remote presentations.

Using the Web Share feature, you can show your screen to a group of up to 30 people and your viewers only need a web browser. There is no need for them to sign up or download anything to access and control your screen. With the free account, you get to perform 100 minutes of Web Share every month.
Platforms Supported: Windows, Mac & Linux.

Techinline

Techinline

Techinline

Techinline is a remote support app that enables instant and secure connection between remote computers over the web. The app is simple to use for ordinary PC users yet powerful enough to be deployed in large and medium sized businesses.

Techline remote access app is ideal for you to quickly view, diagnose and fix remote desktops without the need for pre-installing software. Users can copy and paste files from local to remote desktops and can also initiate chat sessions while troubleshooting.

The app comes with a 15 day trial license period and after that you can purchase a monthly subscription or session bundles.

Platforms Supported: Windows.

GoToMyPC

GoToMyPC

GoToMyPC

GoToMyPC is another uber popular web app from the GoTo stable of apps, for remotely accessing your desktop. Now owned by Citrix, the app is a great fit for both home as well as corporate users. Like in the case of LogMeIn, the process begins with the installation of a GoToMyPC client and the desktop can be accessed from anywhere.

The connection is heavily encrypted with a 128 bit AES algorithm and you can copy and paste files across desktops without the fear of data getting stolen. The app allows file transfer, keyboard lock and remote printing. For those who want to be on top of access, a comprehensive log of user activity with time stamps is readily available.

GoToMyPc has a full featured free trial period of 30 days.

Platforms Supported: Mac and Windows.

TeamViewer

TeamViewer

TeamViewer

TeamViewer is an IT crowd favorite when it comes to remote access and troubleshooting. Apparently, 100 millions users across the world find the web app easy to set up and use. TeamViewer app is extremely good at getting past corporate firewalls and since it runs on HTML & Flash can be accessed from any modern browser and operating system. TeamViewer is free to use and it evens allows you to customize the app with your own logo and description.

Platforms Supported: Mac, Linux, iOS and Windows.

CrossLoop

CrossLoop

CrossLoop

CrossLoop is not a dedicated remote access app per se. CrossLoop describes itself as a consumer Internet company that empowers everyone to help someone anywhere in the world with its free and easy-to-use software application for desktop sharing. Apart from the free self serve remote access app, CrossLoop also connects those with computer trouble with professional and amateur IT support experts. A free Home version of the app is available that lets you access 5 computers along with a Pro version that allows custom branding.

Platforms Supported: Mac and Windows.

Netviewer

Netviewer

Netviewer

Netviewer is a three in one app that can handle online meetings, remote support and webinar sessions. Netviewer’s remote control function lets you take control of the remote system and the user on the other end can limit the applications you can see and control. Remote installation of patches and software updates are also possible. With the help of Netviewer admin, remote maintenance of unattended computers can be done effortlessly.

Platforms Supported: Mac and Windows.

GoToAssist

GoToAssist

GoToAssist

GoToAssist takes pride in being the only remote-support product line offering two distinct products – one for individuals and the other for support teams. With this app, you can perform maintenance on unattended computers complete with remote reboot and you can also pull reports on the time spent on support and maintenance.

Platforms Supported: Mac and Windows.

RemotePC

RemotePC

RemotePC

RemotePC lets you connect to remote computers for support, maintenance and also to work on documents including emails, and applications. You can get the app to work even if the computer is logged out and can also perform remote reboot and reconnect. All the connections occur over SSL and the app does not have a free version, only paid subscriptions are available.

Platforms Supported: Mac, iOS and Windows.

ShowMyPC

ShowMyPC

ShowMyPC

ShowMyPC allows remote support, desktop sharing and web conferencing. Apart from the standard features and monthly subscription plans, ShowMyPC also sells the software for using behind a corporate firewall. If you have sensitive data transmitted through the remote connection, you can use our own servers inside your premises and use the self hosted version of ShowMyPC without any recurring subscription charges.

Platforms Supported: Mac, Linux and Windows.

Which remote access and support do you use at your home/office? Share your thoughts in the comments section.


Responses

Add Yours
  • How about old good Radmin? (http://www.radmin.com/)
    Yes, it does not have a free version, but it also does not have any monthly fees. Server is only $50 and viewers are free. Also supports, chat, file transfer and best of all users can see what you’re doing, so they can repeat what you do if they need to. Great tool for networks also. Multiple instances can be accessed through the main server, so the rest of the network is not exposed to the internet. Supports Active Directory or you can use your own credentials for user authentication.

  • Microsoft Mesh should have a chance!
    It’s one of the few M$ free products. And it’s just awesome. I mean, I used to use VNC for remote desktop’ing but… the solution for routers and everything I found was Mesh. :/

  • I’ve tried all of these–the one that’s clearly superior is logmein. Their collaboration product, join.me shouldn’t be neglected as it is awesome.
    Also, kaseya free should also be mentioned. Pretty good remote support for admins. Plus it gives ftp access for file transfer, remote reboot, and most importantly a thumbnail view-just in case someone is on the pc.

  • I’ve been using my free account at LogMeIn for a few years now, and I’m loving it
    I don’t feel like I should test another service coz I can do everything I need with it

  • This is such a rich field of software right now. I did a post listing screen sharing tools a few weeks back, but there are several here that I missed. Personally, I’ve had a lot of luck using TeamViewer lately.

  • What about free aplication called Ammy Admin?
    I tried many Remote Support options, but Ammy Admin is really the best, easyest and fastest way! When I found it, I couln’t belive that so awesome software exists and it’s – free!

    http://www.ammyy.com/en/index.html

    Platforms Supported: Windows (Free), Linux (Buy) & FreeBSD (Buy)

  • GoMeetNow is another nice application for web conferencing. It has a demo version which has a 30 minute timeout but you can host unlimited sessions. http://www.gomeetnow.com

  • LogMeIn and Team Viewer are the best and affordable apps for Remote Access and Support. Team Viewer is working great on low-bandwidth environment

  • I’ve tried most of the tools summarized in this article and found Techinline to be the simplest to use. It doesn’t have the features of LMI Rescue but I’m not using most of the extra fancy bells & whistles anyways. It does have the core functionality I need in my day 2 day remote support activities at a fraction of LMI’s price though. Another nice plus is their branding capability

  • this list is only about hosted remote access solution.It missed on-premise solution such as IBM lotus Samtime software, and RHUB’s appliance.

  • GoMeetNow is another nice application for web conferencing. It has a demo version which has a 30 minute timeout but you can host unlimited sessions. http://www.gomeetnow.com