Help Your Clients Make Easy Appointments with Setster

There are plenty of types of services that you can offer your clients that result in the need to schedule appointments. Anyone who has had to spend a lot of time organizing these appointments knows what a headache it can be.

But this is one area where web 2.0 has attempted to make things easier. Setster is one such tool.

Rather than build your own calendar application to interact with your clients, Setster offers an online service that allows your [prospective] clients to view your schedule and book an appointment for when you’re available. And it allows you to easily offer this functionality from your own site.

Let’s take a look.

First Things First

To get started, you have to go through the usual hoops — sign up. The process is a little longer, but for good reason. There are a few settings that you have to fill in before you start using the application and its widgets.

There are a good number of fields here, but for good reason.

There are a good number of fields here, but for good reason.

Normally I prefer web apps that get you in and started, allowing you to fill in the details later. But in this case, it’s a matter of necessity. Here’s the various details you need to fill in:

  1. You create your account — the usual username, password etc. applies.
  2. Next you add your business details — this lets your [potential] customers know who you are.
  3. Then you add your services — your customers need to know exactly what you offer.
  4. Next comes your availability — this is where you set your free hours during which customers can book time with you.
  5. Finally, choose your widget type — then grab the code to insert on your site.

Setster in Action

Chances are, if you have your own web site, then you know how to tinker with the code and design. If not, find the guy/gal who set up your site and get him/her to do this next step for you. Or call your 12 year old nephew.

Either way, once the Setster code is inserted into your HTML or PHP file, your site will now display the Setster widget as seem here:

This is a preview, rather than implemented code. A preview of any page is available on their site.

This is a preview, rather than implemented code. A preview of any page is available on their site.

Clicking on the widget activates the Javascript magic and the following dialogue appears, allowing the prospective client to choose a service you provide, choose a time and then enter in their details.

The Setster widget guides the client nicely through the process of booking the appointment.

The Setster widget guides the client nicely through the process of booking the appointment.

Once the client has completed the form, the widget fades away and they can once again browse your site. Meanwhile, Setster fires them an email with the account they specified, asking them to confirm the appointment. Once they do that, both the client and you get an email confirming that the appointment has been booked.

It’s a fairly impressive implementation in action. You have no need to answer phone calls or hire someone to do so. Your clients can see when you’re busy and when you’re not. Everybody wins. And now you have a calendar booked with opportunities to earn income.

Nothing Comes For Free, Even in Web 2.0

Speaking of calendars, Setster offers an online calendar with the Pro version. It also offers an organizable client list, payment collection and invoice creation.

Extra functionality like the online calendar are available in the Pro version.

Extra functionality like the online calendar are available in the Pro version.

All this for just under $10 (US) a month for a personal account. Not a bad deal that you — and your clients — get from the service.


Responses

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  • Have a look at Tungle. It seems to be far more integrated with the usual PIM monsters out there compared to Setster: One can link it to Outlook, iCal.app, Google Calendar etc.

    http://www.tungle.com

  • Hey thanks Chris for the great review and btw, in response to the previous comment, Setster is integrated with Oulook, Google calendar, iCal QuickBooks, and FreshBooks and we are adding more integrations every week.

  • We love Setster, great app and great peeps behind it!

  • Looks good. Thanks for sharing!

  • good article…i will try now..

  • Can the widget be translated, or is it English only?

  • I would wish to try this one! well review you have written is really awesome!

  • We looked at setster but found similar features with http://www.timetrade.com for only $29US a year per person for individual calendars – we are a small 3 person team ..co-ordinates with google calendar and blackberry etc ..works great. also has version for teams of all sizes. offers a free 30 day trial ..highly recommended

  • Please be very careful with Setster their billing is not consistent and they will bill you for 5 months at a clip! Then only give you a day to pay for their billing error. Owner Of company was rude and very unprofessional. Terrible experience ! Deleted acct!!