As the owner of an e-commerce website, you probably already know all about the importance of providing the best possible support to your prospects and customers. Support via chat has long been a popular way to do so, but there was always one major stumbling block: You had to choose between live chat and virtual chat. Both options have their pros and cons, and choosing between them isn’t easy. Thanks to HelpOnClick, you no longer have to choose one over the other.
Live Chat – a great feature for any e-commerce site
People respond very favorably when they arrive on an e-commerce site and see that live chat is available. They know that they can get answers to their questions on the spot. Sure, email support and telephone support are options too, but they require users to expend extra effort. Let’s face it: People don’t want to be interrupted during their online shopping experiences. With live chat, they can get much-needed support without any disruptions.
Virtual Chat – an economical alternative
As great as live chat may be, it can be pretty expensive. The more live agents you have, the more you’re going to pay. Of course, you can always opt for live chat with a skeleton crew, but you’re sure to end up with long queues of people waiting for assistance. No one wants to be left waiting around like that, and you’re bound to miss out on many exciting opportunities. Virtual chat uses automated scripts to provide basic support, so it’s a viable alternative. The biggest issue is that there’s only so much it can handle, and many people are going to be left with unanswered questions.
What if you could have both?
Imagine if you could have live chat support to handle the bulk of your online inquiries but back it up with virtual support. You’d enjoy the best of both worlds. That’s no longer a mere pipe dream; such technology already exists, and it’s called HelpOnClick. The premise behind this cloud-based service is simple: It offers live support most of the time, but the live support is supplemented by virtual support during periods of peak activity.
Get it now, with a Special deal for AppStorm readers
Whether you’ve been relying solely on live chat or virtual chat or have been trying to decide between the two, you no longer have to make compromises. You just need to get a HelpOnClick account.
For AppStorm fans, HelpOnClick offers a special deal – Live & Virtual Chat software 50% off for the first year subscription. Get the special deal on HelpOnClick website. From this point forward, it will be smooth sailing for your online business.