Did support take up more time of your year than you’d like to admit? Then perhaps it’s time for something better. Bluetrait, our sponsor this week, is the simple help desk tool you need — and if you happen to be a seller on Envato’s marketplaces, it’s the support tool designed specifically for you.
Bluetrait’s a simple online help desk tool that has all the features you need to give your customers the best support possible. You can create canned responses, email notificaitons, custom priorities and statuses, and more to help you keep on top of your support requests, and can tie it into your email account to it’ll automatically turn emails into suppor tickets. You’ll be able to reply with a rich email editor in the app that has full HTML support, and can easily file away tickets or find them again later. Then, as mentioned before, it integrates with Envato’s marketplaces so you can easily see what products your customer has purchased from you and can give them personalized support. It even makes it simple to keep up with your team, with custom graphs that’ll show who’s logging the most tickets.
But then, perhaps you won’t have to do quite as much support as you’re thinking you’ll need to, since Bluetrait lets you create a Knowledge Base that’ll help your customers support themselves. Right in your same support interface, you can write articles about all of your app or theme’s features and show your users how to get the most out of them. They’ll be able to find out what they need, and save you the hassle of replying to every single request. But even if you do need to reply, Bluetrait makes it easy to reply anywhere with its responsive theme that’ll work on any device.
There’s more, too. Bluetrait recently added a WordPress extension, so you can import your WordPress accounts into Bluetrait easily. And early next year, Bluetrait’s adding an option for domain mapping, so you can use your company’s domain name with Bluetrait’s support app for no extra cost.
Get 50% off Bluetrait This Week!
Best of all, you can give your customers the support the need in the new year and save money at the same time. Bluetrait normally costs $14AUD/user/month, but this week, Bluetrait is running a special 50% off discount. Just signup for a new Bluetrait account for your company with the coupon code BLU50P, and you’ll get 50% off your account for life. You can even add new employees in the future, and still get the same 50% discount for every new employee you add. And you’ll still get the full 30 day trial to make sure it works for you. That’s a great way to get your company on the right start for offering better support next year!