Providing great customer service can make all the difference in creating a brand that people trust. There are plenty of examples of great customer service out there, from the supermarket who took advice about their bread from a three-year-old, to the LEGO employee who delighted a seven-year-old boy who lost a minifigure by writing a cool personalized letter.
As a company, your support system is the first step to delighting your customers, or at the very least, solving problems they have with your products. If you’ve ever tried using plain old email for customer support, you’ll know how quickly it can get out of control. A far better solution is to use one of the many support and help desk apps around. That’s why we’ve compiled a list of ten customer support apps to browse and consider:
The most exciting new open-source blog platform this year, Ghost 0.3 beta has finally been released to the public and is ready for you to use for your own new blog. It’s not 100% finished yet, but it’s already good enough that Envato has used it to launch the new Inside Envato blog — and it’s a great platform for you to start a new Markdown-powered blog that gives you an easy way to share your thoughts with the world.
Ghost is a bit more involved to get running than, say, WordPress, but we’ve already covered everything you need to get a new Ghost blog running. And once it’s running, Ghost is insanely easy to use. You’ll likely find yourself writing more than ever when it’s this simple to publish.
But what good’s a new blog without a shiny new theme? The default theme’s pretty nice, but if you want more than that, you’re in luck. There’s already dozens of beautiful Ghost themes online, ready for you to add to your Ghost blog or tweak to look just like you want, including over 30 on the ThemeForest Ghost marketplace, a handful of nice themes from the new Theme Spectre and Polygonix teams, and free themes on GitHub. Here’s our dozen favorite Ghost themes from across the web:
Cloud storage solutions like Dropbox and Google Drive are fantastic, but they don’t solve all the file-sharing needs you would have online. For starters, they require you to have an account to use them, and there’s no anonymity in sharing the file itself.
In the course of using the internet, you will often need different file-sharing solutions for different tasks. There is no one-size-fits-all service that gets everything done. So here are the best services for file-sharing, depending on what you need to do.
Google Maps is a fantastic resource, whether you are using it to figure out your bearings or exploring the world through its Street View mode. But did you know it offers a lot beyond the mere utility features?
For some time now, developers have been using the Google Maps API to make cool games. Whether it’s figuring out where in the world a photos is taken from or diving from the skies towards the Statue of Liberty, Google Maps games are a whole lot of fun.
Here are a few you should be playing.
Who doesn’t love lists? They’re a great way to organize information and scribble quick thoughts from the top of your head. They’re a nice way to digest information quickly — after all, how many times have you scrolled through these AppStorm round-ups just checking if one app grabbed your attention? I certainly have.
Truth be told, lists are everywhere. When you check a forum, it displays a list of threads; a Google search shows a list of results; and most of the services you use that are focused on content present their information as lists, one way or another. Perhaps we can assume that the whole information architecture of the web is based on lists.
There’s one thing missing, though: your lists. Where are you keeping them? Join us in this round-up to find the best app for you.
The last few months have been a wake-up call for anyone who cares about privacy. But perhaps it’s just been another headline blocking your way to the last round of sports, because I’ll tell you one truth: the generation I’m part of just doesn’t care about privacy. We all knew Google and most free services were grabbing our data and serving us ads. We grew up with that routine, so much so that some of us learned to share online before we got into math. This behavior is so prevalent that the upcoming generations have their fates sealed already, with their pictures being exposed all over the internet sometimes before they’re even born. It’s like The Truman Show, with many, many Trumans.
Yet, I didn’t leave Google due to privacy, I did so because of its use of my private data. Using Google daily and being targeted with its ads is like having a bad fight with your best friend, when he uses your darkest shared secrets against you. After a chain of events, the dismissal of Reader and the new ads in Gmail camouflaged within your inbox, I decided it was time to jump out. That’s what I did and I’m here to tell you how.
Spending — or should I say, wasting — time on the internet can be a very simple thing to do. Most of us get to a point when we just want to relax and take our mind off work for a few minutes. When that moment arrives, there are a limited number of things one can do. For me, the moment I am in a similar situation, I would just open my browser and start playing online HTML5/Flash-based games. This is a pleasant way to just take your mind off work and release stress without getting yourself involved in the game for hours and weeks.
I am a big admirer of online games but finding the right one can be a tough task considering the fact that there are literally hundreds of thousands of games online. Even if you open Miniclip or any similar site, you will be shown hundreds of games and your break may come to an end by the time you find a good game.
So here’s my favorite online games right now, with enough stuff to keep everyone happy — and no annoying Facebook logins required.
At AppStorm, we love fonts. In our spare time, we talk about fonts and typography with each other on Twitter and App.net. Sometimes, when we feel too geeky and really want to discuss ligatures in a meaningful way without being mocked, we jump ship and start talking about it in emails and private messaging.
The bottom line is, we’re type geeks. It’s a serious problem. I own books on it. And like many people, we also have websites to justify our inflated narcissistic sense of self-importance. We want to make sure that we use the right fonts on our websites — after all, we’re the sort of crazies who believe fonts are extensions of our own personalities. Here are some great places to start next time you’re looking for high-quality web fonts for your site.