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Communications

One of the things I have the hardest time with is that my immediate family is so spread out. My wife and I live in Washington State, my parents and grandparents live in Hawaii and my sister lives in California. It is so hard to get to see each other on a consistent basis, and we are hardly ever all together in the same place. This makes staying in touch so much more important, but with busy lives sometimes, we always can’t stay in touch as much as we would like to.

Kincast is one of those apps that can hopefully bridge that gap of communication just a little bit more. As much as I try to talk to my parents at least once a week so that they can see our son, they still wish they could stay in touch more. The same goes for my sister and I, and so I decided to try out Kincast to see how it could help us out.

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When my mother gifted me a copy of Haruki Murakami’s IQ84 a few weeks ago, I felt weird holding reading material in my hands. I suddenly realized that most of the reading I did through 2012 was on screens, and consisted mainly of blog posts and articles online. While I’m not happy that my balance of reading literature and non-fiction is totally out of whack, I now understand that reading online is undeniably a big part of my life.

That said, it’s great to have tools to keep track of what you read on the web — I subscribe to RSS feeds aplenty using Google Reader, save stuff for later with Pocket, and have set up a recipe with IFTTT to push links from my favorited tweets to Pocket as well. But wouldn’t it be nice to have a community of fellow fans of longform content, to share new things to read with? Enter Readingly.

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Occasionally, we review brilliant apps in their infancy and following our reviews, they grow ridiculously and major changes are made and features added to make them even greater. For this reason, some apps have changed so much in this period that they warrant another review from us to see whether the changes have been for the better or worse.

One such app is Buffer. I reviewed it back in early 2011 while it was still young and since then, it’s managed to attract over 400,000 users who all want an easy way to schedule their social updates. In this article, I’ll be taking a look at some of the most significant changes in the newest incarnation of the Buffer app. Just read on to find out more!

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Consumer support can be messy. It can make or break an organization. Customers come running to you at the first sign of trouble. They’ll email you with complaints, and bug you with reminders. If you hope to run a successful business you’d need answer all their concerns, rather quickly, however trivial they’re, and make customers understand that you care. But as you grow, so does the number of emails you receive, and it gets incredibly difficult to keep track of all of them.

With this in mind developers have floated the web with several help desk solutions, each promising to be different from the other. But in reality most of them were mere copycats, wrapped up in a different style sheet. I was looking at a maze of apps, trying to choose the one that’d alleviate me of all this pain and I stumbled upon FreshDesk. Is it the answer to everything I need in a support system? Join me after the jump to find out.

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It seems like there has been an influx of software and services that makes it easier (or at least possible) for the average Internet user to host live events like public video conferences. You could host regular video broadcasts on services like Google+ Hangouts or Ustream.tv, or use more activity-specific services like the game streaming community Twitch.tv. Regardless of your service of choice, the core idea of hosting such an event is to interact with your audience.

Today we’re going to take a look at Typecast, a free web service built by Shark SEO, designed to take your live audience interaction to the next level. Typecast lets you take questions from your audience in real-time, which creates a more organic feeling of communication between you and your viewers. Hit the jump to find out more about how Typecast works. (more…)

There are many help desk apps and software suites available, including Zendesk, HappyFox, and more. Desk.com is a support app owned by leading CRM solution, Salesforce.com and is designed to help you efficiently assist and interact with your customers.

Let’s take a look at Desk.com and see what it has to offer and how it compares to other options. (more…)

Great customer support could be the difference between customers coming to your business or choosing a competitor. Everyone that is willingly paying their hard-earned cash wants to at least know that the business providing the service they require is at least willing to do their best to resolve any issues or queries they may have.

This is where SupportFu comes in. With other support apps, the user is immediately thrown into the confinements of using a ticket app when all they want to do is get a straightforward answer. SupportFu addresses this issue and provides an interface for support teams to communicate with their users without causing any inconvenience for them by making them leave their email.

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Zendesk is one of the most popular support web apps. Its designed to help you assist your customers with their requests and problems. With native apps for most mobile platforms, as well as a high quality web app, it’s no surprise that Zendesk is used by so many companies across the web.

Zendesk markets itself as having an innovative, unique approach that surpasses competing help desk apps, so you can better help your customers. Let’s see how easy Zendesk is to use and whether can help support your customers easier.
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Not long ago, I took an in-depth look at a new interesting website feedback app called UserReport. It came with everything a webmaster would need to effectively get feedback about their website to allow them to make important changes that benefit users and overall just ensure that users were satisfied with the website itself. Recently, its launched several new updates that make the app even more user-friendly and as such, I thought it’d be worth taking another look.

Read on to find out more about UserReport’s new and updated features!

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Getting feedback from clients on your mockups and partially completed projects can be a frustrating ordeal if you rely on email. Your client might not notice the email attachment, or they might not even be able to open it if they don’t have the same apps installed that you’re used to using, such as Photoshop. Then, you’ll be swamped in a torrent of Reply All emails, and the odds that something will be lost in the process are incredibly high.

Luckily for web designers (and other creative professionals as well), a number of services exist to allow designers to easily share mockups with clients online. QwikVu is a newer service that exists primarily for web designers to share their mockups and web designs in an online gallery. It aims to simplify the creative communications process, so let’s see if this is what you’ve been needing to make it easier to deal with your clients.

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