Consumer support can be messy. It can make or break an organization. Customers come running to you at the first sign of trouble. They’ll email you with complaints, and bug you with reminders. If you hope to run a successful business you’d need answer all their concerns, rather quickly, however trivial they’re, and make customers understand that you care. But as you grow, so does the number of emails you receive, and it gets incredibly difficult to keep track of all of them.
With this in mind developers have floated the web with several help desk solutions, each promising to be different from the other. But in reality most of them were mere copycats, wrapped up in a different style sheet. I was looking at a maze of apps, trying to choose the one that’d alleviate me of all this pain and I stumbled upon FreshDesk. Is it the answer to everything I need in a support system? Join me after the jump to find out.
It seems like there has been an influx of software and services that makes it easier (or at least possible) for the average Internet user to host live events like public video conferences. You could host regular video broadcasts on services like Google+ Hangouts or Ustream.tv, or use more activity-specific services like the game streaming community Twitch.tv. Regardless of your service of choice, the core idea of hosting such an event is to interact with your audience.
Today we’re going to take a look at Typecast, a free web service built by Shark SEO, designed to take your live audience interaction to the next level. Typecast lets you take questions from your audience in real-time, which creates a more organic feeling of communication between you and your viewers. Hit the jump to find out more about how Typecast works. (more…)
There are many help desk apps and software suites available, including Zendesk, HappyFox, and more. Desk.com is a support app owned by leading CRM solution, Salesforce.com and is designed to help you efficiently assist and interact with your customers.
Great customer support could be the difference between customers coming to your business or choosing a competitor. Everyone that is willingly paying their hard-earned cash wants to at least know that the business providing the service they require is at least willing to do their best to resolve any issues or queries they may have.
This is where SupportFu comes in. With other support apps, the user is immediately thrown into the confinements of using a ticket app when all they want to do is get a straightforward answer. SupportFu addresses this issue and provides an interface for support teams to communicate with their users without causing any inconvenience for them by making them leave their email.
Zendesk is one of the most popular support web apps. Its designed to help you assist your customers with their requests and problems. With native apps for most mobile platforms, as well as a high quality web app, it’s no surprise that Zendesk is used by so many companies across the web.
Zendesk markets itself as having an innovative, unique approach that surpasses competing help desk apps, so you can better help your customers. Let’s see how easy Zendesk is to use and whether can help support your customers easier.
Not long ago, I took an in-depth look at a new interesting website feedback app called UserReport. It came with everything a webmaster would need to effectively get feedback about their website to allow them to make important changes that benefit users and overall just ensure that users were satisfied with the website itself. Recently, its launched several new updates that make the app even more user-friendly and as such, I thought it’d be worth taking another look.
Read on to find out more about UserReport’s new and updated features!
Getting feedback from clients on your mockups and partially completed projects can be a frustrating ordeal if you rely on email. Your client might not notice the email attachment, or they might not even be able to open it if they don’t have the same apps installed that you’re used to using, such as Photoshop. Then, you’ll be swamped in a torrent of Reply All emails, and the odds that something will be lost in the process are incredibly high.
Luckily for web designers (and other creative professionals as well), a number of services exist to allow designers to easily share mockups with clients online. QwikVu is a newer service that exists primarily for web designers to share their mockups and web designs in an online gallery. It aims to simplify the creative communications process, so let’s see if this is what you’ve been needing to make it easier to deal with your clients.
Consumer affairs can be messy, and can make or break an organization. Customers always feel they are right, while on the other hand on the other hand, company representatives, hiding behind the corporate structure, often have a pompous attitude and feel that one customer isn’t going to make a huge difference. Or, at least that’s what they thought until the rise of social media.
In today’s world, one angry customer is all that it takes to destroy years of carefully built brand image. We’ve witnessed several Twitter mobs in recent years vandalizing a company’s image for no reason, with people mindlessly retweeting things they’ve heard without even trying to see if it’s true. Due to these repeated encounters, companies started started taking aggressive measures against anything that put them in bad light. But, sadly, many genuine complaints get lost in this huge mess of online name-calling and coverup, and it doesn’t make things any better for anyone.
This is where Gripevine comes in.