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As the owner of an e-commerce website, you probably already know all about the importance of providing the best possible support to your prospects and customers. Support via chat has long been a popular way to do so, but there was always one major stumbling block: You had to choose between live chat and virtual chat. Both options have their pros and cons, and choosing between them isn’t easy. Thanks to HelpOnClick, you no longer have to choose one over the other.

Live Chat – a great feature for any e-commerce site

People respond very favorably when they arrive on an e-commerce site and see that live chat is available. They know that they can get answers to their questions on the spot. Sure, email support and telephone support are options too, but they require users to expend extra effort. Let’s face it: People don’t want to be interrupted during their online shopping experiences. With live chat, they can get much-needed support without any disruptions.

Virtual Chat – an economical alternative

As great as live chat may be, it can be pretty expensive. The more live agents you have, the more you’re going to pay. Of course, you can always opt for live chat with a skeleton crew, but you’re sure to end up with long queues of people waiting for assistance. No one wants to be left waiting around like that, and you’re bound to miss out on many exciting opportunities. Virtual chat uses automated scripts to provide basic support, so it’s a viable alternative. The biggest issue is that there’s only so much it can handle, and many people are going to be left with unanswered questions.

What if you could have both?

Imagine if you could have live chat support to handle the bulk of your online inquiries but back it up with virtual support. You’d enjoy the best of both worlds. That’s no longer a mere pipe dream; such technology already exists, and it’s called HelpOnClick. The premise behind this cloud-based service is simple: It offers live support most of the time, but the live support is supplemented by virtual support during periods of peak activity.

Get it now, with a Special deal for AppStorm readers

Whether you’ve been relying solely on live chat or virtual chat or have been trying to decide between the two, you no longer have to make compromises. You just need to get a HelpOnClick account.

For AppStorm fans, HelpOnClick offers a special deal – Live & Virtual Chat software 50% off for the first year subscription. Get the special deal on HelpOnClick website. From this point forward, it will be smooth sailing for your online business.

Think you’ve got a great app? Sign up for a Weekly Sponsorship slot just like this one.

Need a great way to find out more about your customers in 2014? Then you need to try out addpoll.com, our sponsor this week.

Addpoll.com is a great poll and survey tool that’ll make it simple than ever for you to create detailed surveys and more that work just like you want. It includes a simple drag-and-drop interface that makes it simple to create the surveys and polls you want, with tools to include anything you want in your surveys — even a media gallery. You’ll then get real-time access to your poll data, complete with a geotracking map, and can export your form data in the formats you want.

Then, the best part of addpoll.com is its great integrations with other web apps you likely already use. You can integrate it with Mailchimp, Salesforce, Google Docs, all your favorite social networks, and web hooks to integrate it into your own apps. That way, you’ll be able to bring in all of your data and keep up with your survey responses in the apps your team is already used to. Then, with custom CSS, your own domain, and more customization tools, your surveys and polls will look perfectly consistent with your branding. And with a Pro account, you’ll even be able to accept payments from addpoll.com forms, so it can be your one app for all your data processing needs.

Try out addpoll.com today!

Addpoll.com makes creating polls and surveys incredibly simple, and it’s priced so nicely there’s no reason to not try it out. You can get a free addpoll.com account and create unlimited polls and surveys with up to 250 responses per month for free. Then, you can get a Pro account starting at just $15.95/month for 5000 responses, or an Extra account for $29.95/month for unlimited responses. That makes it affordable for your company to make all the polls and surveys you want, no matter your size!

Think you’ve got a great app? Sign up for a Weekly Sponsorship slot just like this one.

Did support take up more time of your year than you’d like to admit? Then perhaps it’s time for something better. Bluetrait, our sponsor this week, is the simple help desk tool you need — and if you happen to be a seller on Envato’s marketplaces, it’s the support tool designed specifically for you.

Bluetrait’s a simple online help desk tool that has all the features you need to give your customers the best support possible. You can create canned responses, email notificaitons, custom priorities and statuses, and more to help you keep on top of your support requests, and can tie it into your email account to it’ll automatically turn emails into suppor tickets. You’ll be able to reply with a rich email editor in the app that has full HTML support, and can easily file away tickets or find them again later. Then, as mentioned before, it integrates with Envato’s marketplaces so you can easily see what products your customer has purchased from you and can give them personalized support. It even makes it simple to keep up with your team, with custom graphs that’ll show who’s logging the most tickets.

But then, perhaps you won’t have to do quite as much support as you’re thinking you’ll need to, since Bluetrait lets you create a Knowledge Base that’ll help your customers support themselves. Right in your same support interface, you can write articles about all of your app or theme’s features and show your users how to get the most out of them. They’ll be able to find out what they need, and save you the hassle of replying to every single request. But even if you do need to reply, Bluetrait makes it easy to reply anywhere with its responsive theme that’ll work on any device.

There’s more, too. Bluetrait recently added a WordPress extension, so you can import your WordPress accounts into Bluetrait easily. And early next year, Bluetrait’s adding an option for domain mapping, so you can use your company’s domain name with Bluetrait’s support app for no extra cost.

Get 50% off Bluetrait This Week!

Best of all, you can give your customers the support the need in the new year and save money at the same time. Bluetrait normally costs $14AUD/user/month, but this week, Bluetrait is running a special 50% off discount. Just signup for a new Bluetrait account for your company with the coupon code BLU50P, and you’ll get 50% off your account for life. You can even add new employees in the future, and still get the same 50% discount for every new employee you add. And you’ll still get the full 30 day trial to make sure it works for you. That’s a great way to get your company on the right start for offering better support next year!

Think you’ve got a great app? Sign up for a Weekly Sponsorship slot just like this one.

Got a MacBook, iPad, or iPhone that you’re worried about getting lost or stolen? Worry no more. With Hidden, you’ve got the theft protection all your devices need.

Hidden is a brilliant theft protection system that’ll keep all of your Apple devices protected. If your device gets stolen, Hidden will track its location, take pictures of the thief and screenshots of what they’re currently doing on your computer, and log processes and keystrokes on your Mac so you can see exactly what apps the thief is using and what he’s typing. On an iOS device, Hidden will show a fake alarm that, when the thief tries to turn off, will launch the app to snap a picture and send it to you just like it would on the Mac, so you’ve got the same protection everywhere.

 

You can then login to your Hidden account online and see exactly where your device is on a map, complete with all the other data Hidden has collected about the thief. That gives you the info you need to inform law enforcement and hopefully get your device back. It’s the full-fledged protection your devices need that will give you the peace of mind to not worry about your devices disappearing.

We loved Hidden when we tried it out, and are certain you’ll love it as well. It’s an ingenious way to keep your devices protected.

Get Hidden 50% Off!

Hidden usually costs $15/year to protect one device, or $30/year to protect up to 3 devices, but we’ve got something even better. This month, if you signup for Hidden with our coupon code WASL50, you can get 50% off your Hidden subscription. That’d make it cost only $0.63 per month to keep your MacBook, iPhone, or iPad protected! It’s the perfect chance to buy yourself the perfect holiday gift of security for your devices

Think you’ve got a great app? Sign up for a Weekly Sponsorship slot just like this one.

Having trouble keeping up with your company’s support needs? It can be overwhelming to manage support for multiple products and divisions of the same company, and even more confusing if you’re running support for several companies at once. That’s why you need Vision Helpdesk.

Vision Helpdesk is the support app that lets you manage support for multiple companies in one place. All of your staff can login at the same staff portal, and each company can have its own client portal — and you can manage them all together. It integrates with all of your companies’ email and social media accounts, and even gives you live chat and phone support integration.

You can automatically organize tickets with custom rules, make support centers so customers can help themselves, and even let your staff communicate internally with Blabby, Vision Helpdesk’s built-in social network. You can even integrate your Vision Helpdesk with over 180 web apps through Zapier, and support your customers on the go with Vision Helpdesk’s mobile apps. It’s everything you need for the perfect support setup.

Start Using Vision Helpdesk Today and Save!

Best of all, it’s Cyber Monday, so you can switch to Vision Helpdesk today and save even more! You can run Vision Helpdesk in the cloud starting at just $24/month, or download and run it on your own server for 30% off its normal price with the coupon code 30promo.

Think you’ve got a great app? Sign up for a Weekly Sponsorship slot just like this one.

We’d like to say a special Thank You! to our sponsors from November. If you would like to feature your app on our site with an advertisement, be sure to check out our available slots on BuySellAds or register for a weekly sponsorship for your app.

If you haven’t already checked out our the great apps that sponsored our site last month, be sure to check them out now!

Xehon

Xehon is a new app for keeping up with almost everything in your digital life in a totally new way. It’s got an incredibly basic interface that lets you add in the modules you want to turn it into your own web app. You can make your own file storage system, design basic graphics and flowcharts, organize pictures, write online documents in specific sections that can be moved around as you want, keep track of your appointments on the calendar, and even blog or run a forum, all from one Xehon account.

Atmail

Email’s still the main way most of us privately communicate and collaborate online. That’s why your business’ email service is crucially important. You can manage your own local Exchange server, but then you risk downtime if anything breaks locally. And both Google Apps and Microsoft’s hosted Exchange can get expensive, and have their own differences you’ll have to work around.

Or, you could get an hosted email service that’s just $2/user/month and is fully standard compliant with IMAP, CardDAV, CalDAV, vCard, and even ActiveSync push: Atmail Cloud. It works with all the apps your team already uses, and has a beautifully designed web app that your team will actually want to use. It’s easy to manage, lets your team share contacts and calendars across accounts, and supports SPF and DKIM checks to keep your email secure.

Nutcache

There are so many different invoicing apps out there, but you’d be nuts to miss out on Nutcache’s online invoicing app. It’s free, which counts for a lot – especially if you are self-employed. Times are hard, and accounts are harder, which is why working with Nutcache can make your life a whole lot simpler and brighter – our diligent blue squirrels are certainly more appealing than fraying ring binders and paper cuts.

ONOR

If you’re reading this, you’re among the 76% of team leaders who already know that improving employee experience is the best way to drive company culture and revenue. Taking time to give team members the public recognition and awards they’ve earned has never been easily possible — until now.

ONOR is the first app that enables teams to instantly encourage, share, and create thriving culture on any device, anywhere.

And a special thanks to you, our Web.AppStorm readers, for reading and sharing our articles. We hope you continue to find our articles interesting and helpful!

Think you’ve got a great app? Sign up for a Weekly Sponsorship slot just like this one.

Our sponsor this week, Xehon, is a new app for keeping up with almost everything in your digital life in a totally new way. It’s got an incredibly basic interface that lets you add in the modules you want to turn it into your own web app. You can make your own file storage system, design basic graphics and flowcharts, organize pictures, write online documents in specific sections that can be moved around as you want, keep track of your appointments on the calendar, and even blog or run a forum, all from one Xehon account.

htlmpromo

You’ll be able to work on any web browser, or natively on your Mac or PC with its Adobe Air-powered app. You can even easily use Xehon from your Android phone thanks to its free app in the Google Play store. And you can try it for free, then pay just for the amount of data storage that you use in the app.

Xehon is a bare-bones attempt to rethink how a number of the most popular web apps should work, and it’ll be exciting to see the new modules they add to the app going forward.

Think you’ve got a great app? Sign up for a Weekly Sponsorship slot just like this one.

Email’s still the main way most of us privately communicate and collaborate online. That’s why your business’ email service is crucially important. You can manage your own local Exchange server, but then you risk downtime if anything breaks locally. And both Google Apps and Microsoft’s hosted Exchange can get expensive, and have their own differences you’ll have to work around.

Or, you could get an hosted email service that’s just $2/user/month and is fully standard compliant with IMAP, CardDAV, CalDAV, vCard, and even ActiveSync push: Atmail Cloud. It works with all the apps your team already uses, and has a beautifully designed web app that your team will actually want to use. It’s easy to manage, lets your team share contacts and calendars across accounts, and supports SPF and DKIM checks to keep your email secure.

atmailcloud_0004_inbox-mountain

Atmail lets you import your emails and more from your other services, so moving over won’t be a hassle. It’s the same power of Atmail that you can run on your own servers — a great option if your team can’t move to the cloud — but with the simplicity of a hosted service that’ll take zero work to maintain. We loved Atmail Cloud when we reviewed it earlier this year — it’s easily one of the nicest Google Apps and Exchange alternates for your business today.

Move Your Business Email to Atmail

If you’ve wanted to move your business to a new email service, one that looks great and has all the features your team needs, look no further than Atmail Cloud. For just $2/user/month, you can get the email, calendar, and contacts sync you need for your whole team.

Think you’ve got a great app? Sign up for a Weekly Sponsorship slot just like this one.

Staying up late duplicating invoices, estimates and expenses? If you’re going to go nuts, at least do it in the right way! Hand over the work to a team of furry friends waiting to organize your small business financial needs, with Nutcache — the squirrelly company bringing you free, fast, and reliable online invoicing app.

There are so many different invoicing apps out there, but you’d be nuts to miss out on Nutcache’s online invoicing app. It’s free, which counts for a lot – especially if you are self-employed. Times are hard, and accounts are harder, which is why working with Nutcache can make your life a whole lot simpler and brighter – our diligent blue squirrels are certainly more appealing than fraying ring binders and paper cuts.

Nutcache’s free multilingual online application allows you to create unlimited personalized invoices and estimates. With insta-click client approval, your clients can review and approve estimates online, which means fast payments for you and simple approval for your clients.

Nutcache lets you make estimates for your clients, track the time you’ve spent on the projects, and invoice accurately and quickly, all for free. Your clients will be able to pay online securely with credit card or Paypal, and you’ll be able to quit worrying about making your invoices work nice and getting paid on time and be able to focus on your work — and still catch your favorite television show at night during the busy season.

Try NutCache Out This Week!

You’ve got to try NutCache out to see how easy it makes invoicing. It’s 100% free, so you’ve got nothing to lose — and once you see how much it simplifies life for you and your clients, you’ll want to keep using it forever. We loved it in our review, and are sure you’ll love it, too.

Think you’ve got a great app? Sign up for a Weekly Sponsorship slot just like this one.

If you’re reading this, you’re among the 76% of team leaders who already know that improving employee experience is the best way to drive company culture and revenue. Taking time to give team members the public recognition and awards they’ve earned has never been easily possible — until now.

ONOR is the first app that enables teams to instantly encourage, share, and create thriving culture on any device, anywhere.

Supercharge Your Company With Onor!

From experience, we know happy employees are 31% more productive, post 37% higher sales, miss 15 fewer days of work each year, and are 10X more engaged than their unhappy counterparts. ONOR allows your company to authentically create these supercharged team members — without losing precious hours each day.

ONOR is developed on scientific research. Creating happy team members requires a sustainable mixture of positive verbal feedback and tangible public awards. That’s exactly what ONOR enables teams to do, plus more!

Managers and team members all contribute, add photos/videos, “like”, comment, and publicly acknowledge everyone in the group, while getting the most out of each hour. ONOR allows admins to create awards based on point totals or timelines; it’s simple and establishes a fair, automated system of tangible incentives within your team.

Large organizations can share privately within their network. Companies can assign individuals into smaller units, so recognition is seen by those who matter most: peer workgroups. ONOR combines science and socializing together like never before to engage and motivate every member of the team.

Instant Sign-up & Free For 30 Days!

Visit ONOR today and sign-up your company in as little as 30 seconds. No boring demos, no pushy phone consultations, and no fees for 30 days. Isn’t it time to build a better team with ONOR?

Think you’ve got a great app? Sign up for a Weekly Sponsorship slot just like this one.
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