As the owner of an e-commerce website, you probably already know all about the importance of providing the best possible support to your prospects and customers. Support via chat has long been a popular way to do so, but there was always one major stumbling block: You had to choose between live chat and virtual chat. Both options have their pros and cons, and choosing between them isn’t easy. Thanks to HelpOnClick, you no longer have to choose one over the other.
Live Chat – a great feature for any e-commerce site
People respond very favorably when they arrive on an e-commerce site and see that live chat is available. They know that they can get answers to their questions on the spot. Sure, email support and telephone support are options too, but they require users to expend extra effort. Let’s face it: People don’t want to be interrupted during their online shopping experiences. With live chat, they can get much-needed support without any disruptions.
Virtual Chat – an economical alternative
As great as live chat may be, it can be pretty expensive. The more live agents you have, the more you’re going to pay. Of course, you can always opt for live chat with a skeleton crew, but you’re sure to end up with long queues of people waiting for assistance. No one wants to be left waiting around like that, and you’re bound to miss out on many exciting opportunities. Virtual chat uses automated scripts to provide basic support, so it’s a viable alternative. The biggest issue is that there’s only so much it can handle, and many people are going to be left with unanswered questions.
What if you could have both?
Imagine if you could have live chat support to handle the bulk of your online inquiries but back it up with virtual support. You’d enjoy the best of both worlds. That’s no longer a mere pipe dream; such technology already exists, and it’s called HelpOnClick. The premise behind this cloud-based service is simple: It offers live support most of the time, but the live support is supplemented by virtual support during periods of peak activity.
Get it now, with a Special deal for AppStorm readers
Whether you’ve been relying solely on live chat or virtual chat or have been trying to decide between the two, you no longer have to make compromises. You just need to get a HelpOnClick account.
For AppStorm fans, HelpOnClick offers a special deal – Live & Virtual Chat software 50% off for the first year subscription. Get the special deal on HelpOnClick website. From this point forward, it will be smooth sailing for your online business.
Need a great way to find out more about your customers in 2014? Then you need to try out addpoll.com, our sponsor this week.
Addpoll.com is a great poll and survey tool that’ll make it simple than ever for you to create detailed surveys and more that work just like you want. It includes a simple drag-and-drop interface that makes it simple to create the surveys and polls you want, with tools to include anything you want in your surveys — even a media gallery. You’ll then get real-time access to your poll data, complete with a geotracking map, and can export your form data in the formats you want.
Then, the best part of addpoll.com is its great integrations with other web apps you likely already use. You can integrate it with Mailchimp, Salesforce, Google Docs, all your favorite social networks, and web hooks to integrate it into your own apps. That way, you’ll be able to bring in all of your data and keep up with your survey responses in the apps your team is already used to. Then, with custom CSS, your own domain, and more customization tools, your surveys and polls will look perfectly consistent with your branding. And with a Pro account, you’ll even be able to accept payments from addpoll.com forms, so it can be your one app for all your data processing needs.
Try out addpoll.com today!
Addpoll.com makes creating polls and surveys incredibly simple, and it’s priced so nicely there’s no reason to not try it out. You can get a free addpoll.com account and create unlimited polls and surveys with up to 250 responses per month for free. Then, you can get a Pro account starting at just $15.95/month for 5000 responses, or an Extra account for $29.95/month for unlimited responses. That makes it affordable for your company to make all the polls and surveys you want, no matter your size!
Four years ago I had the idea to build a blog network dedicated to reviewing and rounding up apps. We started with Mac apps and then quickly expanded to additional channels covering iOS, Android, Windows and Web apps. While the network has been successful in traffic and audience, reaching some 100m+ visitors over the four years, it’s ultimately not fit within our broader company mission. So I’m here today to announce that unfortunately after four years of app guidance, we’re closing AppStorm down.
Did support take up more time of your year than you’d like to admit? Then perhaps it’s time for something better. Bluetrait, our sponsor this week, is the simple help desk tool you need — and if you happen to be a seller on Envato’s marketplaces, it’s the support tool designed specifically for you.
Bluetrait’s a simple online help desk tool that has all the features you need to give your customers the best support possible. You can create canned responses, email notificaitons, custom priorities and statuses, and more to help you keep on top of your support requests, and can tie it into your email account to it’ll automatically turn emails into suppor tickets. You’ll be able to reply with a rich email editor in the app that has full HTML support, and can easily file away tickets or find them again later. Then, as mentioned before, it integrates with Envato’s marketplaces so you can easily see what products your customer has purchased from you and can give them personalized support. It even makes it simple to keep up with your team, with custom graphs that’ll show who’s logging the most tickets.
But then, perhaps you won’t have to do quite as much support as you’re thinking you’ll need to, since Bluetrait lets you create a Knowledge Base that’ll help your customers support themselves. Right in your same support interface, you can write articles about all of your app or theme’s features and show your users how to get the most out of them. They’ll be able to find out what they need, and save you the hassle of replying to every single request. But even if you do need to reply, Bluetrait makes it easy to reply anywhere with its responsive theme that’ll work on any device.
There’s more, too. Bluetrait recently added a WordPress extension, so you can import your WordPress accounts into Bluetrait easily. And early next year, Bluetrait’s adding an option for domain mapping, so you can use your company’s domain name with Bluetrait’s support app for no extra cost.
Get 50% off Bluetrait This Week!
Best of all, you can give your customers the support the need in the new year and save money at the same time. Bluetrait normally costs $14AUD/user/month, but this week, Bluetrait is running a special 50% off discount. Just signup for a new Bluetrait account for your company with the coupon code BLU50P, and you’ll get 50% off your account for life. You can even add new employees in the future, and still get the same 50% discount for every new employee you add. And you’ll still get the full 30 day trial to make sure it works for you. That’s a great way to get your company on the right start for offering better support next year!
Christmas time is here, and with that comes traffic jams in mall parking lots and the never-ending decisions over what gifts would be great for everyone on your Nice list. But playing Santa can be a rather hard job, especially if you’re trying to find something that’s special and unique.
It’s nearly impossible to buy gifts that are web app centric, unless you’re buying a Chromebook or perhaps a Firefox phone for a special someone, so we didn’t do a roundup of gifts just for web app fans. Instead, we’ve included a ton of geeky gifts in our roundup of gifts on Mac.AppStorm, and there’s a ton of stuff for everyone on your list. You’ll find the latest Doxies (great for scanning documents and saving them to your favorite web apps), the awesome Raspberry Pi (the $25 way to get online), and much much more.
If you’ve got some holiday shopping left to do for geeky folks, this is the list for you. Go check it out!
WordPress has grown and changed over the years, from a simple blog system into a full-fledged CMS. In that time, it’s gone from a basic white theme to a bright blue and then a more subdued grey and tan that we all know and love today. Along the way, it’s picked up a ton of features, and the world of computing has shifted from desktops to mobile and tablets. It’s time for some changes.
WordPress 3.8 is finally here today, and along with the extra new features and bug fixes you’d expect, it also includes a surprisingly nice new redesign that, while largely the same as before, makes the WordPress dashboard look far more modern and at home on any of your devices.
Cryptocurrencies, the most famous of all being Bitcoin, turned geeks and normal people with a bit of tech interest into virtual millionaires, overnight. In recent months they’ve hit the headlines for facilitating the sale of drugs and firearms by concealing the identities of those involved. They even accentuated the capital outflows from Cyprus during the country’s financial collapse and subsequent EU bailout earlier this year.
In 2011, those buying into cryptocurrencies were laughed at by investors and economists. Now, BitCoin is regularly the feature of two page spreads in the Financial Times and is rumoured to be a serious headache for regulators of the traditional banking system. Since the high profile take-down of The Silk Road (a shady, Deep Web marketplace mainly used for drug sales), the FBI have backed off.
In a further vote of confidence, the Chinese government recently indicated that they have no real issues with cryptocurrencies and have allowed a Chinese exchange to grow into the world’s largest, surpassing MtGox a few weeks ago. However, they’ve also eliminated the possibility of it ever becoming part of their official national finance framework.
In spite of its recent successes, BitCoin remains rouge. Personified, it’s a surly teenager protesting against “the system”. Big Business has given it nothing more than an amused smirk because BitCoin doesn’t wear a suit to work nor have Terms & Conditions attached. Ripple’s ‘XRP’, a new kid on the cryptocurrency block, does.
Got a MacBook, iPad, or iPhone that you’re worried about getting lost or stolen? Worry no more. With Hidden, you’ve got the theft protection all your devices need.
Hidden is a brilliant theft protection system that’ll keep all of your Apple devices protected. If your device gets stolen, Hidden will track its location, take pictures of the thief and screenshots of what they’re currently doing on your computer, and log processes and keystrokes on your Mac so you can see exactly what apps the thief is using and what he’s typing. On an iOS device, Hidden will show a fake alarm that, when the thief tries to turn off, will launch the app to snap a picture and send it to you just like it would on the Mac, so you’ve got the same protection everywhere.
You can then login to your Hidden account online and see exactly where your device is on a map, complete with all the other data Hidden has collected about the thief. That gives you the info you need to inform law enforcement and hopefully get your device back. It’s the full-fledged protection your devices need that will give you the peace of mind to not worry about your devices disappearing.
We loved Hidden when we tried it out, and are certain you’ll love it as well. It’s an ingenious way to keep your devices protected.
Get Hidden 50% Off!
Hidden usually costs $15/year to protect one device, or $30/year to protect up to 3 devices, but we’ve got something even better. This month, if you signup for Hidden with our coupon code WASL50, you can get 50% off your Hidden subscription. That’d make it cost only $0.63 per month to keep your MacBook, iPhone, or iPad protected! It’s the perfect chance to buy yourself the perfect holiday gift of security for your devices
It’s gift buying season again — that time of the year when you’ve got to rack your brain to figure out what would be a good gift for everyone. But one gift idea that keeps popping up from a number of web apps is the gift of a subscription.
That sounds like a great idea at first. Who wouldn’t love a few free months of Netflix or Spotify or Evernote Pro? Or, for those a bit geekier, a free domain name or hosting might sound nice. You could even make sure your family’s data stays safe by giving them a year of CrashPlan. There’s even the more traditional gift subscriptions — Amazon, for instance, has every newspaper and magazine you could think of ready for gifting in paper or digital. Even newer web apps are getting in on it, with Draft offering gift subscriptions as well this year.
And yet, something seems a bit odd about gifting a subscription. It’s great while you’re using the gift subscription for free, but what about next year? It’s almost like you’re giving your family and friends more work — they’ll have to upgrade to their own subscription next year, or cancel their gift subscription when it runs out. That makes it a bit less nice of a gift than, oh, just about any other physical product.
So how do you feel about gifting subscriptions? We’d love to hear your thoughts in the comments below!
Christmas Tree icon via Eighty8four