Consumer support can be messy, and it can make or break an organization. With this in mind, developers have covered the web with countless help desk solutions, each promising to be different from the other. But in reality most of them were mere copycats, offering basically the same features with little variation beyond their stylesheet.
Freshdesk does an excellent job at bringing something new to the world of customer support, and has received critical acclaim across the board. Here at Web.AppStorm, they have bagged a prestigious score of 9 out of 10, and we loved their simple approach to Customer service.
Today we are going to talk with Kiran Darisi, Co-founder of Freshdesk. Keep reading to find out the story behind Freshdesk, how it was developed, and what’s in store for the future.
The web is a huge place. With everyone running their own websites these days, it is difficult to tunnel people to yours, unless you are Justin Biber. One time tested way to get some traction is to befriend Google. Your page is likely to receive more traffic if your links figure on the first page of Google, if not in the top 5 listings on that first page. That’s where SEO can help you.
Sadly, optimizing your website for search engines is not an easy task. It takes good content, good tagging and coding practices, and a bit of luck. That is why the internet is brimming full of wannabe SEO marketers. Even after you manage to find the right search optimization mix, you’ll need to keep tracking how your website rank against your keywords. Sounds like to much trouble?
Fret not. SEscout is here to help you. How, exactly? Join me after the jump to find out.
Over the past few years as a Software Engineer, I’ve worked on several Enterprise grade projects. That means tight, ridiculous deadlines on our part. When that happens, no one, QA leads included, cares about quality as long as your code is in the code base on time. No, the regret comes later when all hell break loose.
Once I worked with a guy who checked in some half-cooked code just to close the issue for then before it sets the alarm bell ringing within. However, that particular piece of code completely went on to run for hours and blew up in our face when the app went live. By then a slew of modules were built over this, and we (cough I cough) had to revisit it later on, make numerous changes to the design before that flow was usable. In this process we wasted several thousand dollars which could have been avoided if we had some sort of process in place. Sadly, most of the software world works the same way.
Big Deal! Hire a performance guy and optimize the DB performance, some might suggest. As valid as the idea is, not all bottlenecks are I/O related, though traditionally this is where most applications fail. It could be due to a poor coding as well or lack of sufficient hardware power. NewRelic is a service which analyses these issues and help you optimize your product. Does it work? Join me after the jump to find out.
Keeping the idea flowing can be really more difficult than it sounds. We get easily distracted, and the chain of thoughts will be lost forever. It would help to write them down but more often than not they are just abstract notions in our heads. Beyond a point things get complicated and even you can’t understand what is in there.
That’s why God invented Mind-mapping. Well actually Porphyry of Tyros did. It is a very simple way to keep track of things but again when your idea grows the tree keeps growing things get muddy and you possibly can’t fit everything in a paper. Over time all I see is an overtly colored, slightly blurred version of a spider web. I was looking out for a savior and I stumbled upon Exobrain. Is it truly what it claims to be? That’s exactly what we are going to find out today.
Cloud computing is everywhere today. It helps businesses bring down their cost significantly while optimally utilizing the available resources. We have an array of tools to help us get more productive. On the flip side we have simply too many tools in our work lives and sometimes it gets a bit difficult to manage all of them.
The web is often blamed for the prevailing language decay and plagiarism we see today. Thanks to Facebook, and Twitter, internet slang usage is on the rise. People write “dnt” instead of “don’t” and “wer” instead “where” thinking “tat tey r” saving their valuable time. Most of us utterly disregard punctuation and proper verbiage.
Hank Moody, once rightly quipped,
Internet is a medium for a bunch of stupid people pseudo-communicating with other bunch of stupid people with a pseudo language which is much worse than what the Caveman used to speak.
I once worked with a guy who wrote, “I hv wrked on…” on his official resume. This got me to into thinking, are we truly addicted to the Internet slang that we can’t keep it out of our professional lives anymore? I was looking for a way out, and then I stumbled upon Grammarly. It promises to save us out of this misery. Can that even be possible? That is exactly what we are going to find out today.
Having a website is an obvious must for any business these days, but for small companies, even basic shared hosting can seem expensive for a basic site. Of course you can sign up for an EC2 account and host your website there for free if your bandwidth and storage requirements are low, but one has to deal with a myriad of configurations to even get started. When all you were looking to do was host a simple site online, the initial learning curve of just hosting your site can be maddening.
Enter Dropbox. Wait, Dropbox? Yup, you heard that right. Allow me to demonstrate how to turn your Dropbox account into a static web host, using Site44.
Consumer support can be messy. It can make or break an organization. Customers come running to you at the first sign of trouble. They’ll email you with complaints, and bug you with reminders. If you hope to run a successful business you’d need answer all their concerns, rather quickly, however trivial they’re, and make customers understand that you care. But as you grow, so does the number of emails you receive, and it gets incredibly difficult to keep track of all of them.
With this in mind developers have floated the web with several help desk solutions, each promising to be different from the other. But in reality most of them were mere copycats, wrapped up in a different style sheet. I was looking at a maze of apps, trying to choose the one that’d alleviate me of all this pain and I stumbled upon FreshDesk. Is it the answer to everything I need in a support system? Join me after the jump to find out.
Productivity apps are aplenty on the web, and sometimes, I feel that web has only project management apps. Most of these apps are shameless rip-offs from the industry giants. In an ocean full of these copycats, it’s really difficult to take your idea forward and be successful.
TeamGantt does an excellent job at best, and has received critical acclaim all across. Here at Web.AppStorm, they have bagged a prestigious score of 9 out of 10, and we loved their simple approach to Gantt charts.
Today, we’ve had the opportunity to interview Nathan Gilmore, co-Founder of TeamGantt. Keep reading to find out the story behind TeamGannt, how it was developed, and what’s in store for the future. (more…)
A couple of months back, Facebook shook the world with their billion dollar Instagram acquisition, days before going public. As if that didn’t cause enough furore, Facebook’s stocks tanked soon after going public, inviting sharp criticisms from all ends. It sounds too much like the .com bubble of the late ’90′s, the last time the early world of web apps messed up our economy.
Some people even started predicting doom and the end of the world as we know it. Okay, I made that up. But I can’t quite make peace with the fact that Instagram, a company which had only been around for a year and a half now, and made zero profit, is worth a billion dollars.
Outrageous, one might say! But knowing Zuckerberg’s working style and Facebook’s history, I believe there must be some reason behind this seemingly irrational move. In this article, we’ll try to understand how product valuation works, what is an economic bubble, and more importantly, why Instagram.